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Frequently asked questions

Hello. This is ShiMai Group. Our company "Shimai" is an advanced manufacturer with import and export rights in hardware business. We introduced Taiwan's advanced production equipment and superb technology, then has a series of advanced professional fastener production line. Our main products are screws, rivets, nails, anchor, bolts, nuts, Circlips, Washers, Studs, bits, pins and hardware tools. With more than 10,000 tons of annual production, we serve various industries and fields at home and abroad.

    We has passed the EU quality management system certification-CE and get BV certificate, So quality guaranteed. With over 10 years experience of exporting, we have the ability to meet customer's needs and wants and we are making great efforts to make win-win situation. Sincerely welcome you to join us!

Many friends do not know ShiMai very well. We collected some Frequently Asked Questions and answered them.

Q1: Are you trade company or manufacturer ?

A: Our company is an industry and trade integration business, located in Tianjin, China

Q2: Wonder if you accept small orders?
A: Do not worry. Please feel free to contact us, in order to give our clients more convenience ,we accept small order.

Q3: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Q4: What is your payment term?
A: Generally, 30% T/T in advance ,balance before shipment or against B/L copy.

Q5: Do you provide samples ? is it free or extra ?

A: Yes, if on stock, we could offer the free sample

Q6: Do you have after-sales service?

A: Yes, we have first-class after-sales service. If you have any question, please contact us any time.

Q7:How to Custom-made (OEM/ODM)?
If you have a new product drawing or a sample, please send to us, and we can custom-made the as your required. We will also provide our professional advises of the products to make the design to be more realized & maximize the performance.

These seven questions include ShiMai's delivery time, Shimai's service attitude, Shimai's physical superiority, ShiMai's payment method and many other questions. Our answers are obviously from the customer's standpoint and serve customers wholeheartedly. , Make every effort to meet customer needs.

If you want to know more about us, you are welcome to leave us a message, or click on our website:

You can also contact us directly:

Tel/Fax: 0086 3158117672
Whatsapp/Wechat: 0086 13012299116